FMVA® | PMP® | Lean Six Sigma

CERTIFICATIONS

Project Management Professional (PMP®) – Project Management Institute (PMI)
Financial Modeling & Valuation Analyst (FMVA®) – Corporate Finance Institute (CFI)
Lean Six Sigma Green Belt – Council for Six Sigma Certification
Microsoft Business Analyst – Microsoft
Google Project Management Certification - Google

EDUCATION &PROFESSIONAL DEVELOPMENT

Finance & Quantitative Modeling Specialization Certificate – University of Pennsylvania
Business Finance & Data Fundamentals Specialization Certificate – Rice University
Commercial Real Estate Finance Specialization – Corporate Finance Institute (CFI)
Risk Management Specialization - Corporate Finance Institute (CFI)
Data Analytics for Lean Six Sigma - University of Amsterdam

Resume

Professional Experience

My career has centered on improving how organizations operate — strengthening processes, governance, performance, and the systems that enable teams to deliver consistently at scale.

2021 - Present

Regional Operations Leadership

Multiple Multi-Site Organizations

Toronto ON Canada

Led regional operations across a diversified portfolio, with responsibility spanning operational performance, financial management, governance, risk, service delivery, process improvement, and team leadership.

Directed multi-site operations across a geographically distributed portfolio with significant operational and financial responsibility.
Managed operating and capital budgets while supporting financial planning, forecasting, variance analysis, and investment decisions.
Established operational governance structures, performance measures, reporting routines, and accountability mechanisms.
Designed and improved business processes across onboarding, procurement, vendor management, service delivery, incident reporting, and capital project administration.
Developed KPI and performance-management frameworks to improve visibility into operational performance and emerging issues.
Led cross-functional initiatives involving internal teams, external service providers, and senior stakeholders.
Built standardized tools, workflows, dashboards, and decision-support mechanisms to improve consistency and management visibility.
Identified operational risks and developed controls, escalation processes, and mitigation strategies.
Led and developed a multi-disciplinary team while establishing clearer roles, responsibilities, and operating expectations.

Operational Performance & Executive Reporting
Developed an integrated management dashboard incorporating KPIs, financial performance, projects, compliance, issues, actions, decisions, and operational improvement initiatives.

Vendor Performance Governance
Designed a structured approach to vendor performance management incorporating service-level expectations, KPIs, compliance requirements, performance reviews, escalation, and accountability.

Employee Onboarding & Knowledge Management
Developed a role-based onboarding framework designed to improve knowledge transfer, clarify responsibilities, establish training requirements, and reduce time to operational independence.

Service & Incident Management
Redesigned after-hours service and incident-handling processes, clarifying intake, triage, troubleshooting, escalation, dispatch, and communication responsibilities.

Process & Workflow Improvement
Analyzed existing workflows and redesigned processes to reduce ambiguity, improve handoffs, strengthen controls, and create more consistent service delivery.

2017 - 2021

Operations & Asset Management

Multiple Multi-Site Real Estate & Services Organizations

Toronto ON Canada

Progressed through increasingly responsible operational and management roles supporting multi-site property, asset, customer, and service operations.

Managed day-to-day operations across residential and commercial environments.
Coordinated service delivery, maintenance, vendors, budgets, customer issues, and operational priorities.
Developed practical procedures and workflows to improve consistency and accountability.
Supported financial administration, reporting, budgeting, and operational analysis.
Coordinated internal teams and external service providers to resolve operational issues and maintain service standards.
Used operational data and reporting to identify issues, monitor performance, and support management decisions.
Progressed from coordination and administrative responsibilities into broader operational and management accountability.